Frequently Asked Questions
Everything you need to know about your Stella & Dot favorites.
What materials are used in Stella & Dot jewelry?
Our jewelry is crafted using high-quality materials including semi-precious stones, hand-painted enamel, and custom-molded metals. All pieces are lead and nickel safe to ensure they meet the highest safety standards.
How long will it take for my order to ship?
Standard orders typically ship within 1-2 business days. Delivery usually takes 3-7 business days depending on your location, though we offer expedited shipping options at checkout for faster delivery.
What is your return and exchange policy?
We want you to love your style. If you are not completely satisfied, you can return unworn items in their original packaging within 30 days of purchase for a full refund or exchange.
How should I care for my jewelry to prevent tarnishing?
To keep your pieces shining, avoid contact with perfumes, lotions, and water. We recommend storing your jewelry in its original pouch and wiping it gently with a soft cloth after each wear.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our reach to more countries in the near future, so stay tuned for updates.
Does my jewelry come with a warranty?
Yes, we stand by our quality. Stella & Dot offers a 90-day manufacturing warranty that covers any defects in materials or workmanship from the date of purchase.